Desktop Support Engineer

About the role

Install and troubleshoot operating systems, desktops, printers and biometric devices, resolve hardware, software and network connectivity issues, and drive calls through to closure.

Responsibilities

• Installation & troubleshooting of Operating Systems.
• Maintain security and backup.
• Looking into memory and performance issues.
• Troubleshooting network connectivity related problems.
• Troubleshooting Desktop related calls through remote control.
• Follow up with suppliers to ensure problem resolution and call closure.
• Installation & Troubleshooting.
• Looking into Hardware and software related problems.
• Troubleshooting the Software related issues over the phone or through remote control.
• Follow up with client to ensure problem resolution and call closure.
• Installation & troubleshooting of printers, desktop and biometric.