Your technology estate, covered end to end against agreed service levels
Workplace devices, infrastructure and data centre are supported day to day against agreed SLAs, with a clear escalation path and monthly reporting on what was done.
Lifecycle stage · Maintain
Most enterprises have support. What they do not have is coverage without gaps
The laptop warranty goes to one vendor. The server AMC to another. The network to a third. When something breaks, the first hour is spent working out who owns the problem, and the next hour explaining the environment to someone who has never seen it.
More context
When cover is split across contracts, the incident that falls between them falls on the internal IT team.
Every asset covered, with response times you can hold us to
Workplace devices, servers, storage, networking, data centre and cloud are covered against defined SLAs, with every incident tracked to resolution and a monthly review that shows exactly what was done.
Full-estate coverage
Service Desk
All technology incidents and requests logged and triaged, resolved remotely where possible and escalated to field support where needed.
Remote & Onsite Support
Remote diagnosis and resolution for workplace and infrastructure issues. Onsite engineers dispatched where remote resolution is not possible.
Field Support
Named field engineers across India, deployed to your sites for installations, incidents and scheduled maintenance.
Resident Engineers
Dedicated engineers based at your facility, for organisations that need on-premise technical resource without adding permanent headcount.
Infrastructure Managed Services
Server, storage, backup and network management, monitoring, configuration, patching, incident response and capacity management.
NOC
Network and infrastructure monitoring, proactive identification of issues before they become incidents.
Cloud Managed Services
Ongoing management of your cloud environment, monitoring, optimisation, incident response and cost governance.
Preventive Maintenance
Scheduled maintenance across your installed estate, before failures happen, not after.
Comprehensive & Non-Comprehensive AMC
Annual maintenance contracts tailored to your coverage requirements, full cover or parts-excluded, based on your estate and budget.
Incident, Problem & Change Management
Structured processes for managing incidents, identifying root causes and controlling changes, so the same problem does not recur.
SLA Governance & Reporting
Monthly service review with performance data against agreed SLAs, so you always know what was delivered and what was not.
Who it is for
Enterprises with fragmented support contracts
Consolidate multiple vendor relationships into one agreement with one SLA.
Organisations with ageing AMC contracts expiring
Transition to a managed service model that covers the full estate, not just specific hardware.
GCCs requiring India-wide support coverage
Field support and infrastructure management across multiple India locations, to the same standard at every site.
IT teams without in-house infrastructure management capacity
Managed services that cover what your internal team cannot, without adding permanent headcount.
What onboarding looks like
- 01
Estate baseline
Your installed assets, current coverage gaps and SLA requirements are documented.
- 02
Service design
Coverage scope, SLA tiers, escalation paths and governance cadence agreed.
- 03
Transition
Existing contracts reviewed, gaps closed and service activated.
- 04
Ongoing management
Incidents handled, maintenance scheduled, changes controlled.
- 05
Monthly governance
Service performance reviewed against SLAs, issues escalated and next month planned.
Close the gaps in your current support cover
Share your estate profile and current coverage, and the service design and SLA scope are confirmed.