Device as a Service
A three-year Device-as-a-Service programme for 15,000 users
Global professional services firm, IndiaA multi-year DaaS programme covering device supply, staging, nationwide logistics, buffer stock and end-of-term recovery under a single consumption-based agreement.
At a glance
What the programme covered
15,000
Users in scope
3 years
Programme term
Nationwide
Delivery coverage
Buffer
Business-continuity stock held
The challenge
- A large user base needing standard device builds across many locations.
- Capital-heavy refresh cycles the customer wanted to convert into a predictable operating cost.
- End-of-term recovery and data handling to be planned at the start, not at the end.
What we did
- Agreed a standard SKU set and build image before the first delivery wave.
- Staged and imaged devices centrally, then dispatched to user locations nationwide.
- Held buffer stock for replacements and defined recovery, erasure and reporting for end of term.
Scope of delivery
Executed workstreams
Supply and staging
- Standard SKU set agreed for the term
- Central imaging, asset tagging and quality checks
- Packed and labelled for user-level dispatch
Logistics
- Nationwide delivery to user locations
- Wave planning aligned to customer readiness
- Delivery confirmation recorded per asset
In-life and exit
- Buffer stock for replacement and continuity
- Asset register maintained through the term
- Recovery, erasure and reporting at end of term
Outcomes
What the customer got
- A refresh cycle converted from capital purchase to a predictable per-user cost.
- Standard builds delivered to users across the country in planned waves.
- End-of-term recovery and erasure defined at contract start.
Next step
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