Source
Employee hardware ordering and catalogue enablement
A Leading Private-Sector BankA catalogue-based ordering portal that let employees, alongside IT engineers, order listed hardware directly, reducing dependence on the IT team and shortening the order cycle.
At a glance
What the programme covered
95%
Increase in operational efficiency
95%
Minimum dependency on IT team
95%
Site uptime
100%
Real-time mitigation
The challenge
- Employees previously needed to email IT teams to request keyboard and mouse exchanges.
- Only IT engineers and their teams were authorised to place catalogue orders.
- The ordering cycle was lengthy.
What we did
- Employees, in addition to IT engineers, could place orders through the portal from listed catalogue products.
- Users could independently order the hardware they required and receive it in a shorter duration.
- The process reduced dependence on the IT team.
- It provided access to a larger local-partner product market, using a bulk model with local vendors.
Scope of delivery
Executed workstreams
Catalogue
- Listed catalogue products available to order
- Ordering based on the requester's own requirement
- Larger product market through local partnered vendors
Ordering access
- Employees able to place orders alongside IT engineers
- Independent ordering through the portal
- Shorter order cycle than the earlier email route
Commercial model
- Bulk model with local vendors
- Overall margin retained through local supply
- Reduced dependence on the IT team
Outcomes
What the customer got
- Increase in operational efficiency, 95%.
- Minimum dependency on the IT team, 95%.
- Site uptime, 95%.
- Real-time mitigation, 100%.
Next step
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