Break fix repair and engineer dispatch for deployed hardware
BlueMonk's Break Fix support draws on your existing asset and maintenance history where it exists, or opens a record at first contact, so engineers start with what's known about the device, not a blank slate.
What this means for your organisation
Hardware failures happen regardless of how well a fleet is maintained, but how fast and how well they're resolved depends on whether the support team has real context. Break Fix runs as a structured service across every hardware category, drawing on the asset and maintenance history already held for the device, with remote support resolving what it can and onsite dispatch handling what it can't.
What’s included
Desktop / Laptop Repair
Repair of end user computing hardware, coordinated against the device's existing warranty status and maintenance history.
Server Repair
Server hardware repair prioritised by criticality, with response times matched to the role the server plays in your environment.
Network Repair
Repair of switches, routers, and network hardware faults, addressed with an understanding of how the fault affects broader connectivity.
Printer Repair
Repair of departmental and enterprise print hardware, keeping print fleets running without a prolonged wait for parts or a technician.
Remote Support
First-line diagnosis and resolution performed remotely wherever possible, resolving issues without the delay of scheduling a site visit.
Onsite Support
Field technician dispatch for faults that require hands-on intervention, coordinated against agreed response times.
Delivered through the BlueMonk technology ecosystem
Delivered by group delivery entities rather than through manufacturer supply.
- Dev ITGroup delivery entity for implementation, managed services and support operations.
Four steps, agreed before anything starts
- 01
Report the fault
Issue logged against the device's existing asset record.
- 02
Remote diagnosis
First-line troubleshooting attempted remotely wherever the fault allows.
- 03
Onsite dispatch if needed
Field technician sent for faults that require hands-on repair.
- 04
Resolve and update the record
Repair completed and logged against the device's maintenance history.
More in Maintain
Tell us what the requirement looks like
Tell us what's breaking most often and how repairs are currently handled, we'll come back with a Break Fix plan that resolves faults faster, backed by the history you already have.