Hardware logistics that tracks the return trip too
Forward and reverse logistics run as one tracked process, dispatch, repair returns, warranty claims and collections all accounted for, in either direction.
What this means for your organisation
Shipping a device out is usually well tracked, it's the reverse movement that tends to go dark. A unit sent for warranty repair, a spare returned unused, a device collected from an offboarded employee, these movements often happen outside the systems that track everything else. Forward and reverse logistics run as one connected discipline, so movement stays visible in both directions.
What’s included
Asset Movement
Tracked movement of devices and equipment between sites, warehouses, and end users, logged at every leg of the journey.
Device Collection
Scheduled and ad-hoc collection of devices, from offboarded employees, closed sites, or end-of-life fleets, ensuring hardware doesn't simply stay unreturned.
Spare Logistics
Coordinated movement of spare parts and replacement units to where they're needed, matched to Break Fix and maintenance demand.
Warranty Logistics
Shipping and tracking of devices sent for OEM warranty repair or replacement, so a unit in transit for warranty service doesn't disappear from view in the meantime.
Reverse Logistics
The full return-direction process, collections, returns, and retrievals, managed with the same tracking rigor as outbound shipments.
Delivered through the BlueMonk technology ecosystem
Delivered by group delivery entities rather than through manufacturer supply.
- Dev ITGroup delivery entity for implementation, managed services and support operations.
Four steps, agreed before anything starts
- 01
Initiate the movement
Shipment, collection, or return request logged and scheduled.
- 02
Coordinate transit
Movement scheduled and tracked, whether outbound or return-direction.
- 03
Confirm receipt
Delivery or collection confirmed and reconciled against the shipment record.
- 04
Update and report
Asset status updated to reflect the completed movement, with visibility maintained throughout.
More in Maintain
Tell us what the requirement looks like
Tell us where your logistics tracking tends to break down, outbound, returns, or both, and we'll come back with a plan that keeps every movement accounted for.