IMAC, refresh and relocation work handled for your device fleet
Devices move desks, get refreshed, break and eventually get replaced. That ongoing activity is handled as a managed service, with every change written back to your existing asset record, or a new one opened if you do not have one.
What this means for your organisation
A device deployed correctly on day one doesn't stay that way without ongoing management, it gets moved between desks, refreshed on a cycle, repaired after a fault, or replaced entirely. Each of those moments is also where asset records typically drift out of date. Device lifecycle activity is managed as a tracked service, so every change updates the record instead of leaving it behind.
What’s included
IMAC (Install, Move, Add, Change)
Day-to-day device activity, new installs, desk moves, additions to the fleet, and configuration changes, handled as routine, tracked work rather than ad-hoc requests.
Device Refresh
Planned replacement of ageing hardware on a defined cycle, coordinated against your fleet's refresh schedule rather than handled device by device as issues arise.
Relocation
Device moves between desks, floors, or sites managed with the same tracking discipline as any other lifecycle event, so location data stays accurate.
Break/Fix
Repair of faulty hardware, coordinated through the same record as the device's warranty status and maintenance history.
Device Recovery
Retrieval of devices from departing employees, closed projects, or decommissioned locations, ensuring hardware doesn't simply disappear from the fleet unaccounted for.
Warranty Management
Ongoing tracking of warranty status and coverage across the fleet, so repairs and replacements route through the right channel, OEM warranty or otherwise, without guesswork.
Delivered through the BlueMonk technology ecosystem
Delivered by group delivery entities rather than through manufacturer supply.
- Dev ITGroup delivery entity for implementation, managed services and support operations.
Four steps, agreed before anything starts
- 01
Log the request
IMAC, refresh, repair, or recovery request captured against the relevant asset record.
- 02
Execute the change
Work carried out, install, move, repair, or retrieval, by the appropriate team.
- 03
Update the record
Asset status, location, and history updated to reflect the completed change.
- 04
Report and plan
Regular reporting on device activity supports refresh planning and fleet visibility.
More in Maintain
Tell us what the requirement looks like
Tell us how device changes are currently handled and tracked, we'll come back with a plan to manage IMACs, refreshes, and repairs without your asset register falling behind.